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New Billing & Customer Management System


Dual Energy is pleased to announce that it has signed a deal with Bglobal plc – the UK’s trusted provider of smart meter energy solutions. We will be working with Utiligroup – a subsidiary of Bglobal plc to deliver a major system change project and will facilitate the replacement of our software systems and the migration of existing customer data.

We have selected Utiligroup’s Retail Software Solution Suite to significantly enhance our business and customer billing processes. In addition, Utiligroup will manage the migration of customer data from the legacy systems and provide consultancy support throughout the transition period. The aim is to make our operations smarter and more efficient to improve overall customer experience.

Ben Giddings, Commercial Director for Dual Energy, said ‘The resilience of Dual Energy’s business model has been proven in the last 12 months and the business is now at a substantial size. The time is right for us to invest in the best systems available, so that we can roll out new product and service ideas to the broker channel. We had no hesitation in selecting Utiligroup to be out partner on this exciting journey.’

You can find out more about the services that Utiligroup offer by visiting

6 February 2013

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