Meter Reading information

Help Guides

Why have I been asked to provide a meter reading?

If you have recently joined Dual Energy or are awaiting installation of a Smart Meter, we require a meter reading if you wish to receive an accurate bill for your electricity usage. We normally ask for readings to be submitted within 5 days of the end of each month.


Once a Smart Meter is installed, readings will be taken automatically from your meter via a mobile communications link.


How do I read my meter?

Please refer to the meter read guide on the right-hand side for instructions on how to read your meter type. If you have any problems please contact our UK Customer Services for assistance on 01903 703400.


How do I provide Dual Energy with a meter reading?

It's easy to submit a meter reading, simply phone our 24/7 meter read automated service on 0800 088 4581 (free from a landline) or use our online form here.


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Can't find what you are looking for?

Call our UK Customer Services on 01903 703400.

(Mon-Thu, 8.30am-5.30pm, Fri 8.30am-5pm)