How can we help you today?

Help with understanding your bill and the different service charges.

Learn about the transfer to Dual Energy and Smart Meter installation.

Information on what to do when moving premises and how we can help.

Tips and advice on how your business could save energy year on year.

We are committed to improving our service to you. If you have a complaint please let us know.

A simple guide on how to read your meter and submit a reading for an accurate bill.

Frequently Asked Questions

Can't find what you are looking for?

Call our UK Customer Services on 01903 703400.

(Mon-Fri, 8.30am-5.30pm)

Learn more

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Quick Links

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Help Guides

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Understanding your invoice
(pdf doc, 1.54mb)
Budget Plan Guide
(pdf doc, 3mb)
Switching to Dual Energy
(pdf doc, 647kb)
Smart Meter Guide
(pdf doc 467kb)
Reading your meter.pdf
(pdf doc, 388kb)

To view pdf documents you will require Adobe Reader, available here.